Privacy Policy
This Privacy Policy explains how your personal information is collected, used, processed, stored, and disclosed when you access or use Rendryv website and/or mobile application. It also outlines the measures implemented to safeguard the confidentiality and security of your data.
This Privacy Policy is been issued by Rayat Al safar compnay owner of trade mark “ Rendryv” car rental booking platform to reflect its commitment to protecting user privacy on its digital platforms.
Please read this Privacy Policy carefully. By accessing or using the Rendryv website or application, you acknowledge that your information will be handled in accordance with this Policy.
Personal data: Any information that can be used to identify a person, as well as any information about a person who has already been identified.
Your use of Rendryv services constitutes your unconditional acceptance of these Terms and our Privacy Policy in their entirety. If you do not accept all terms and conditions, you are not authorized to access or use our services, and you must discontinue use immediately. Rendryv reserve the right to refuse service to anyone at our sole discretion, including for non-acceptance of our term
Scope of This Privacy Policy
This Privacy Policy applies to all personal data collected, processed, and stored by Rendryv through its electronic systems and digital platforms, including the website and mobile application. This includes, without limitation:
- Personal data you provide to Rendryv directly.
- Information collected automatically through your use of the website and/or application.
- Personal data obtained from third-party sources, where permitted by applicable laws and regulations.
Account Information
When you create an account, we collect certain details such as your name and email address to establish and manage your account.
Identity Verification Information
Where required, we may request additional information to verify your identity, including national ID numbers, driver’s licenses, or other official identification documents.
Communications
When you contact us through email, phone, or other available communication channels, we collect information related to your inquiry and any additional details you choose to provide in order to assist you effectively.
Information Collected Automatically
When you use the Rendryv website or application, certain non-personal data is automatically transmitted by your browser or device (“Log Data”), which may include:
Usage Information
Details about how you interact with the platform, such as pages viewed, booking behavior, browsing patterns, and navigation paths.
Device and Technical Information
Information about your device, including operating system, browser type, device identifiers, screen resolution, IP address, and general location data such as city or country.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to understand user behavior, enhance functionality, and improve overall user experience.
Information from Third-Party Sources
If you choose to access the Rendryv platform through third-party services (such as Google, Facebook, or Apple), we may receive certain profile and registration information from those providers, excluding passwords.
By using these services, you authorize Rendryv to collect and use such information in accordance with this Privacy Policy. Rendryv is not responsible for the data practices of third-party platforms, and users are encouraged to review their respective privacy policies.
Purposes of Processing Personal Data
Rendryv processes personal data for the following purposes, including but not limited to:
Account Management
To create, maintain, and manage your user account, process payments, manage bookings, provide access to platform features, and respond to inquiries.
Booking Services
To process and administer bookings and share relevant details with vehicle rental providers or service partners, including confirmations, updates, and reminders.
Customer Support
To enable our support teams to respond to inquiries, resolve issues, and provide assistance.
Marketing and Analytics
To conduct analysis, generate insights, and promote Rendryv services and offers, where permitted by law.
Communications
To communicate with you regarding account verification, service updates, maintenance, promotions, and operational notices.
Service Improvement
To analyze usage patterns and improve the functionality, performance, and quality of our services.
Legal and Regulatory Compliance
To comply with applicable laws, respond to legal requests, resolve disputes, enforce terms and conditions, and protect legal rights.
Data Sharing with Third Parties
Rendryv may share your personal data with the following parties where necessary:
Vehicle Rental Providers
To complete your booking, relevant information is shared with car rental companies or service providers inside or outside the Kingdom of Saudi Arabia, including providers of related services such as insurance.
Service Providers
Third-party vendors who assist in operating the platform, such as:
- Customer support providers
- Payment processing services
Legal Authorities
Where required by law, personal data may be disclosed to courts, government authorities, or other authorized entities.
Customer Reviews
You may be invited to provide feedback or reviews regarding services received. By submitting a review, you grant Rendryv the right to use such feedback across its owned or operated channels.
Reviews represent the personal views of users and do not reflect Rendryv’s opinions. Rendryv reserves the right to edit, reject, or remove reviews at its discretion.
Data Security
Rendryv applies appropriate technical, administrative, and organizational safeguards to protect personal data against unauthorized access, loss, or misuse during transmission and storage. However, no data transmission or storage system can be guaranteed to be completely secure, and absolute security cannot be assured.
Changes to This Privacy Policy
Rendryv reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on the website or application, along with the date of the latest update. Users are encouraged to review this Policy periodically.
Accessing and Updating Your Information
You may review, update, or correct certain personal information through your account settings. You may also submit requests for access or correction through our support channels. Identity verification may be required before fulfilling such requests.
Consent
By using the Rendryv website or application, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy. If you do not agree, please refrain from providing personal information or using the platform.
Right to Erasure of Personal Data
Rendryv may retain personal data beyond the original purpose of collection where required for legal or contractual reasons, including compliance with the Personal Data Protection Law, Anti-Cybercrime Law, or where data is related to ongoing legal or contractual claims.
Personal data will be deleted once the legal, regulatory, or contractual necessity no longer exists, in accordance with applicable laws in the Kingdom of Saudi Arabia.
Subject to the above, users may request the deletion of their personal data through available support channels, provided there are no active legal disputes, contractual obligations, or outstanding claims.